My blaze won't turn on

[LeahNaomie]

My Fitbit blaze was low on charge this morning, I have charged it and it was fine. I've come to look at it this evening and it isn't on at all - when I plug it in to charge it it's saying it's fully charged. But when I take it out it goes straight off  again. There is no green lights at the back they have gone off and won't come back on either. I have tried to reset it by using the left and right bottom buttons and still won't turn on. What is going on with it can someone please help me??

[AlejandraFitbit]

It's great to welcome you @LeahNaomie.

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I recommend keeping an eye on your inbox for further assistance.

Catch you later. 

[Drakos831]

I am having the same issue and have tried the same things. No idea what to do now.

[MPandey]

I can’t switch on my blaze after I came out of the pool today. It started showing battery which also disappeared after some time. And i then put that to charge however not charging nor can be opened. Please help

[AlejandraFitbit]

Hey @Drakos831 and @MPandey welcome to the Community, I appreciate the efforts in trying to fix this issue by yourselves.

@MPandey As you might know, the Blaze isn't a water resistant tracker, for more information take a look at the Can I swim or shower with my Fitbit device? article. If you have already swam with your tracker on, I recommend placing it in a bowl of rice, leave it there for 24 hours and then restart it.

@Drakos831 I recommend keeping an eye on your inbox for further instructions. In the meantime, check our warranty policy.

Keep me posted. 

[MPandey]

Well I was not exactly swimming however went inside pool and came out in few minutes and that’s how it got spoilt. Anyhow let me do as you advised. Will keep you posted. Thanks for your kind suggestions.

Sent from my iPhone

[Kjohnson2]

Same here.  It's fully charged but when I take it out of the charging cradle, nothing.  Per online chat this morning, I had to submit a very specific video via an upload link with a case number they had assigned me.  I haven't heard anything since doing that about 5 or 6 hours ago.

[Drakos831]

They told me my batteries were shot and I had to get a new one


Sent from my Verizon, Samsung Galaxy smartphone

[AlejandraFitbit]

Thanks for the update @Drakos831 and @MPandey. I am glad to hear that you will be receiving a replacement, at the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Now @Kjohnson2, welcome to the Forums. I would like to know if you have heard back from our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[Kjohnson2]

Yes, they have offered a replacement.

Sent from my iPhone

[Equilon]

My Blaze will not turn on either. I tired the reset several times. The buttons don’t seem to do anything. Had it on the charger all night and still not responding to any reset.

[Kjohnson2]

They are replacing mine. I'm sure you'll get the same offer. I've only had mine for 2 months though so I'm definitely leary of Fitbit now.

Moderator edit: Removed personal info

[AlejandraFitbit]

It's great to hear that you will be receiving a replacement @Kjohnson2, you can follow the instructions provided in my previous post in order to paired the new unit.

Good to see you here @Equilon, as recommend previously, keep an eye on your inbox for further assistance.

Keep me posted. 

[MPandey]

i eventually got frustrated as no respite from fitbit. I then opened two screws myself n put that on charge overnight. Morning when i woke up i saw some light coming. I then configured that using App however the moment i took that out from charge, display vanished. I guess there is some problem with the battery. Unfortunately it’s not available in market 😐. Can anyone please help me with that? Thanks 

[SunsetRunner]

Same here, 3rd time in about a year - 1st time they replaced and now this morning is the 2nd time I’ve had to contact them with similar issues.

nothing back yet but they’re usually fairly speedy. Beginning to wonder if another brand will be more reliable.

[Kjohnson2]

They have now decided to replace my charging cradle as that seemed to be the common issue. My replacement Fitbit would never charge either.

Sent from my iPad

[SunsetRunner]

I did that last time 😁

Sent from my iPhone

[Carrie817]

My Fitbit Blaze will not turn on it was fully charged and the resetting is not turning it on.  Any suggestions 

[MPandey]

After several follow ups no convincing reply received of replacement my watch because they battery is irreplaceable so I decided to buy iwatch3 which is much more refined and of more or less same price.

Sent from my iPhone

[Tink72]

I have tried everything that I have found online and in this community to try to get my Blaze to turn on, to reset. Nothing is working. It comes on when on charger, it’s fully charged, but when removed from cradle nothing, not even green lights