My fit blaze won't sync after going out of range

[zeldafan]

Hi there, I just got a fitbit Blaze and I love it, but I'm having a strange problem with my phone and it syncing. I have a Sony M4 Aqua, and they sync fine, I get notifications and everything, but then when I go out of range of my phone and come back again they won't sync. I've tried restarting the app, restarting bluetooth, restarting my phone, restarting the fitbit, reinstalling the app, nothing seems to work for it. Then randomly it will sync again, hours later. This has happened every time I go out of range of my phone and it is very frustrating. When I keep my phone close I have had no problems. Any ideas on how to fix this or a trick to get it to sync again quickly?

[FerdinandFitbit]

Hey there @zeldafan. Good to see you in the Fitbit Community! 🙂

In order to have your tracker to sync, you must be in range and have the app open. Now, if you go out of range and come back but the app is not open, your tracker will not sync until you open it. After opening the app, it should take no more than 1-2 minutes to sync. Now, if you have the All-day sync feature enabled, your tracker should automatically sync whenever you're in range every 15-20 minutes even if the app is not open so if you're in range and your tracker doesn't sync right away, it could be because of this.

Let me know if you're still having problems after checking my recommendations.

[zeldafan]

When I come back into range it won't sync when I open the app or when i use the sync now option, I do also have all day sync enabled. I sometimes says tracker not found but often it doesn't say anything and just doesn't sync

[FerdinandFitbit]

Thanks for getting back @zeldafan!

I see... Ok, there's something else you could try. Restart your tracker again by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, set up your tracker as a new device. For this, go to the Account section at the bottom right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!

[zeldafan]

@FerdinandFitbit Thanks for your help!

When I try to set up a new device it either says that a sync is in progress or that bluetooth is busy. If I turn off bluetooth it will let me start the set up, and then turn it on after, and it finds the device but it won't connect. Should I remove the fitbit from my account before trying the setup? I think it is a problem with my phone's bluetooth but I don't know what to do about that 

[FerdinandFitbit]

Hmmm... Yes, it seems like your phone's bluetooth is having problems picking up the signal on your Blaze @zeldafan...

And yes, try that. Try to remove your Blaze from your account. Just tap on it, go to the  bottom and tap where it says "Remove this Blaze" and after that, reboot your phone and try to go through the setup process again and see how it goes.

[zeldafan]

@FerdinandFitbit

It still wasn't able to connect after removing the device from the account. I will try again later and hopefully have more luck

[tawonda83]

I'm having the SAME problem and just tried all the same pieces of advice in this thread and still nothing is working. My Blaze still picks up texts, but it does not sync to the app on my phone nor does it show the correct time of day. So sad, I really miss it working. 

[Blaaze_iT · Accepted solution]

Just solved this problem with my blaze, On the fitbit app go to add new device and select the blaze. While your phone is searching for your blaze, go to the settings on the blaze and turn bluetooth classic to pair. Now go to your phone's bluetooth settings leaving the fitbit app searching for your blaze in the background and look for the blaze. When you pair your blaze using bluetooth classic your fitbit app should find the blaze right after. (Side note: If your blaze was paired to another phone before make sure that the old phone's bluetooth is off.)

[tawonda83]

Oh my gosh - thank you SO MUCH!!! I had to do it twice, but it finally worked. I was so worried that it was permanently broken. Thanks again and have a wonderful evening!

[InExtremis]

I had the same problem with my Blaze not being recognized nor syncing. I tried everything; reset, reboot (cell & Blaze), shutdown Blaze, reconfigure, Bluetooth classic on and off, 10 sec. reset thing etc... nothing worked until I shut off the WIFI on my phone. Suddenly it paired and synced right away. I've put back the WIFI on and it worked fine.

I'll have to see if the next time I experience the same problem, if it will do the trick but it fixed my problem for now.

[FerdinandFitbit]

Hey there guys @InExtremis @tawonda83 @Blaaze_iT! Welcome to the Fitbit Community! 🙂

@Blaaze_iT, thank you so much for sharing your workaround with us! I'm glad it worked for you @tawonda83!

@zeldafan, you might want to take a look at @Blaaze_iT's recommendations on his post above.

@InExtremis, I'm glad to hear that it's all working for you now!

Anything else you  guys may need, let me know. I'll be happy to help!