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My fitbit died and is not turning on

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‎03-04-2018 22:19

‎03-04-2018 22:19

No sensor lights nor any kind of signal to be alive. Completely dead!

My fitbit blaze is just having the black screen and isn't even charging when I connect to charger but it gets heated up. 

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2 REPLIES 2

‎03-05-2018 03:26

‎03-05-2018 03:26

I'm having the same problem with my fit bit and I didn't even have it for a year. Trying to see if I can have the fit bit repaired or replaced. 

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‎03-05-2018 03:29 - last edited on ‎08-29-2024 08:29 by Fitbit Moderator

‎03-05-2018 03:29 - last edited on ‎08-29-2024 08:29 by Fitbit Moderator

Ordinarily in such cases I would suggest giving it a couple of hours charge, even if it does not seem to be charging, and then trying the restart procedure 3 times.  This can often revive a Fitbit that seems to be dead.

However, if your Fitbit seems to be getting hot while on the charger, I would unplug it and get in touch with Fitbit Customer Support on contact.fitbit.com.

Sense, Charge 5, Inspire 2; iOS and Android

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