My fitbit won't turn on and is very hot

[MAYO_MAN]

I charged my Fitbit for 12 hours and when I unplugged it, it wouldn't turn on and was very hot. I let it sit for about half an hour and is still hot and won't turn on.

[Odyssey13]

Welcome to the forums @MAYO_MAN

These devices don't need to be charged for such a long time. My Blaze, when the battery is low, takes under ninety minutes to fully charge.

You should try a restart of the Blaze and then see how it goes.

Let us know what happens.

[MAYO_MAN]

Dear odyssey13, I was looking all over the community and saw that I should restart it and I tried, but it didn't work.
What should I do?


Get Outlook for iOS

[MAYO_MAN]

Dear odyssey13, I was looking all over the community and saw that I should restart it and I tried, but it didn't work.
What should I do?


Get Outlook for iOS

[Odyssey13]

If you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.

[Rich_Laue]

If the device is still to hot, there is protection that will keep it from turning on. My convearn is to why did it get so hot. 

[MAYO_MAN]

It is not hot anymore but won't turn on still


Get Outlook for iOS

[Odyssey13]

@MAYO_MAN  if you restarted it a few times and nothing is happening, get with support to see if they have any options available for you. See my post above for the contact link.

[Rich_Laue]

My guess is that something failed and caused it to over heat. I did not expect it turn on. 

[MAYO_MAN]

Yeah, I am going to call customer support today. Thanks for your contribution to the fix if this problem.



Get Outlook for iOS

[grace_barrett]

i have the same problem have u  resolved it and how did u resolve it if u have im realy confused i touched it and it burned my fingers it keeps happening and im not in warm weath rn