My heart rate monitor is stuck at 70

[Ruth1el0u]

The heart rate monitor on my blaze appears to be stuck at 70. Very high for me. I've gone for a run and it hasn't changed. 

The green lights are working and I've reset my Fitbit. Nothing's changed. Can anyone help?

[Rich_Laue]

Hello @Ruth1el0u, have you tried a shutdown through the settings menu on the Blaze.. This does a true hard restart and requires a sync after turning back on. 

The other thing many people have found that could help is to do 3 resets back to back of the tracker

[Ruth1el0u]

No change Rich. But thanks for the suggestion. Any other ideas?

I've also noticed that my app isn't receiving any HR data

[Rich_Laue]

Have you tried turning the heart rate off/on? Tried in both auto and on mode? 

[Rich_Laue]

Try setting the blaze up as a replacement to itself? 

[Ruth1el0u]

Now that I've not tried.

When I switch it to auto, it blinks intermittently and I don't get readings at all. It's been happening on and off for the last few days. Usually after I've been exercising.

Sent from my iPhone

[Rich_Laue]

I assume you have. Also shit the heart rate off. 

Have you tried a shutdown of the Blaze it tried setting the Blaze up as a replacement device yet? 

[Ruth1el0u]

Will that not wipe all my previous data?

Sent from my iPhone

[Rich_Laue]

No, and at most it could only affect the data on the tracker.. Anything before the last sync is already in the cloud server. 

[Ruth1el0u]

Thanks

Nothing worked so I spoke to Fitbit and they're sending me a replacement.

Sent from my iPhone

[Rich_Laue]

I'm happy for you @Ruth1el0u.

That was my next suggestion, I was simply stepping you through the steps they would be asking you to do.. This way when contacting fitbit you could get right to the point! 

[Design06]

Whatnumber did you call to get help?

[Rich_Laue]

@Design06 in the top right is an icon where your avatar would be. Tap this, then tap contact Fitbit. Or simply Google it, or go to the help section in the Fitbit app.