My phone wont sync with my blaze

[Jacks5160]

My phone wont sync with my android phone so restarted both and also removed blaze from paired devices. Now cant pair the devices as the blaze cant be found at all even though its fully charged.  Totally fed up with it!  Can anybody help please?

[SteveH]

It may have got confused when you removed the Blaze in bluetooth. I would try restarting your Blaze a couple more times as the procedure is known to not always work then add it as a new device in the app. Hopefully this will get them talking again.

[Rich_Laue]

@ when yypu say you re.oved the tracker from the paired devices, did you r3move it from your phones Bluetooth settings screen? 

If this is what you did, tyrn the Blaze is still connected to your acco7nt and there is no reason to set it up again. Open up the app and force a sync, the app should pair the tracker.just like the app dod when you first set it up.

Now if tye Blaze is not listed in the app, we will need to correct tye sync problem before it can be setup to your account.

[Jacks5160]

Thanks for all your help, finally got it sorted.  


Sent from my Samsung device

[AlejandraFitbit]

A warm welcome to the Community @Jacks5160, @SteveH and @Rich_Laue thanks for stopping by.

I am glad to hear that your Blaze is now working and is syncing as it should. If you experience any other inconvenience feel free to let us know.

See you around.