My steps on my dashboard are not showing accurately in challenges

[Backintofit]

Hi Everyone. I have noticed that my steps on my dashboard are not matching the steps shown in one of my work week hustle challenges. I am about 5000 short. Is there anyway to correct this? Has anyone else noted this problem? Thanks in advance!

[Rich_Laue]

I haven't borrows this yet,  but yes others have. First is this challange being held in your time zone? Ive been in contests that started at noon my time, therefore non of my steps before noon counted.

Others found out that logging out of the app and back in, brought the data up to date.

[Backintofit]

Hi! Yes... This challenge is in my time zone and ironically in other challenges (like the daily goal) my steps were accurately added. I have tried closing and opening the app...taking myself out of that challenge and then was re-added... It's super strange as my husband's Fitbit and app are working fine and he is in the same challenge as me, but my app is not.

[Rich_Laue]

Did you try logging out of the app, closeing the app is not the same. Logging out/in forces the app to load a fresh copy of the data.

[Backintofit]

Oh sorry... Yes. I logged out and re-logged in twice. Still no update or change

[MASTERADI842]

I have the same problem as you!!! The challenges show the truth and the dashboard doesn't. Called fitbit support and maybe you should force restart your tracker. http://help.fitbit.com/articles/en_US/Help_article/1186   Didn't work for me but try it out.

[Rich_Laue]

Restarting the tracker should not affect any past steps, and it definately wont effect any steps the have already synced to Fitbit. These steps are no longer in the tracker. 

Now if your on androod clearingthe cash might help. This will force the app to reload the data from Fitbit. Otherwise try logging out then back in.

[Backintofit]

Thanks everyone for the suggestions!