I have just received a new Blaze directly from Fitbit. This follows owning a defective Charge, receiving another Charge directly from Fitbit and that not working either. Eventually they decided to send me a Blaze to try.
Straight out of the box and it doesn't work either! Reading through the posts on here it would seem that I am not alone.
I removed the old Charge from my account and reinstalled Fitbit Connect on my Apple Macbook Air running OSX 10.11.3. After doing this the Fitbit Connect App still showed the Charge as being connected. After uninstalling the app, restarting the computer and reinstalling the app THREE times it finally recognised that the Charge was no longer registered to my account.
I then setup the Blaze as a new device. After hanging on the second installation page for 15 minutes I started the process again. Finally I got the pairing code. My device was successfully paired and I could see it on my account.
However, my Blaze will not show anything but the setup screen. I have restarted it multiple times and the screen will not change. It seems that many people have encountered the same issue.
So after owning two Fitbit One's which had no issues, I have now had two Charge HR's and a Blaze and they are all faulty. I guess I'll now have to wait another two days for someone at customer service to respond to my emails just to tell me to carry out all the steps that I have already told them I have carried out.
I am so frustrated by this. I'm going to buy an Apple Watch instead, at least then if I have any problems I can go to a store and speak to someone face to face. How a company can sell so many defective products and remain in business is beyond me.
Moderator Edit: Clarified subject
