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Neither mobile app nor windows app can find my tracker

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‎11-28-2016 20:12

‎11-28-2016 20:12

I've restarted my bluetooth, restarted my phone and my fitbit, uninstalled my app. I have tried everything and my blaze is still missing.

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‎11-30-2016 10:26

In response to SilviaFitbit

‎11-30-2016 10:26

I had to delete and then reset up my fitbit, but thank you.

View best answer in original post

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‎11-29-2016 16:43 - last edited on ‎12-03-2025 04:12 by Fitbit Moderator

‎11-29-2016 16:43 - last edited on ‎12-03-2025 04:12 by Fitbit Moderator

Welcome to the Community @93chelsey! Thanks for the troubleshoot you've done. I'm not sure at all if when you said "missing", you're referring to your Blaze not syncing or if it's not showing in your app as maybe it got unlinked or you lose it. 

In case, it's not syncing follow this troubleshoot. If it got removed from your account then you need to set it up again. 

Hope this helps. Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-30-2016 10:26

In response to SilviaFitbit

‎11-30-2016 10:26

I had to delete and then reset up my fitbit, but thank you.
Best Answer

‎12-01-2016 15:40 - last edited on ‎12-03-2025 04:11 by Fitbit Moderator

In response to 93chelsey

‎12-01-2016 15:40 - last edited on ‎12-03-2025 04:11 by Fitbit Moderator

Thanks for sharing the solution with the Community @93chelsey! 

Hope I can continue seeing you around. You may want to check the Discussions Board because there you'll find healthy tips and new friends. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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