New Blaze Fitbit will not sync to phone

[JohnFlanagan]

Hello, I got my Grandfather a Fibit Blaze a while back and his phone was compatible then, but now does not show up on the compatible list. His phone is a LG Aristo and when pairing it with Bluetooth it works. I have restarted his phone and the blaze. I have also uninstalled the app and reinstalled it. I have also tried turning off the Bluetooth and turning it back on. Please help if possible, thank you.

[YojanaFitbit]

Hi @JohnFlanagan nice to see you here on the Forums, welcome. 

Thanks for all the steps that you've tried with your Blaze. I think that you can try to sync with your  LG Aristo but as this is not in the list of tested devices, Fitbit can't assure it will work flawless. You have other options to keep using your Fitbit tracker, you can sync via computer, laptop, or any other tested devices. Once you make sure your Blaze is connected you can follow these steps with your LG Aristo:

Requirements:

• Bluetooth service must be turned on
• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
• The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
• The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.
• If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
• Your tracker's battery should be fully charged.

As a last resource, I would recommend following the steps below:

1. Restart your tracker a couple of times and make sure that it is fully charged
2. Reboot your phone and check that you phone and Fitbit App is up to date 
3. Open Bluetooth Settings on your phone and delete your Blaze from there (forget device)
4. Open Fitbit App > Account > Blaze > Remove device (tap on the trash can in the upper right corner)
5. Reboot your Bluetooth and double check that it is not connecting from there
6. Force quite the App. Open it again Account > Set up a device

Make sure to check your phone Permissions and leave Location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit. 

Hope this helps and welcome again!