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New Blaze and I can't use it as I can't complete the setup

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‎09-24-2016 02:14 - last edited on ‎09-19-2021 08:26 by Fitbit Moderator

‎09-24-2016 02:14 - last edited on ‎09-19-2021 08:26 by Fitbit Moderator

I've got a new blaze today - took the first one back to the shop as I thought it had a fault...but the second device is doing exactly the same thing Smiley Sad

I have plugged it into the computer to charge and the screen just stays on fitbit.com/setup - it won't display the battery icon to show that it is charging?

So I try to use either the desktop or the mobile app to sync the device, it tells me that an update is required - but the battery is too low to proceed?

Please can someone help? I have emailed the community help but don't want to wait 2 days to be able to use my new blaze!

Thankyou, Jo

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎09-24-2016 07:26

‎09-24-2016 07:26

This is the normal start state for a new device as suggested. Charge it up then open the Fitbit app on the device of your choice, create an account and add the device to it.

It will work when it has enough charge, it won't work until then.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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4 REPLIES 4

‎09-24-2016 02:12

‎09-24-2016 02:12

I've got a new blaze today - took the first one back to the shop as I thought it had a fault...but the second device is doing exactly the same thing 😞

I have plugged it into the computer to charge and the screen just stays on fitbit.com/setup - it won't display the battery icon to show that it is charging?

So I try to use either the desktop or the mobile app to sync the device, it tells me that an update is required - but the battery is too low to proceed?

Please can someone help? I have emailed the community help but don't want to wait 2 days to be able to use my new blaze!

Thankyou, Jo

Best Answer
0 Votes

‎09-24-2016 03:47

‎09-24-2016 03:47

You have to start the setup n the app. Open it, setup the new device and follow the instructions. You should keep your Blaze in the charger. My first one was full enough but the replacement needed the charger. I just had to start the setup with update twice. But it worked, it wasn't broken.

Best Answer

‎09-24-2016 07:26

‎09-24-2016 07:26

This is the normal start state for a new device as suggested. Charge it up then open the Fitbit app on the device of your choice, create an account and add the device to it.

It will work when it has enough charge, it won't work until then.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-24-2016 11:44

In response to MikeF

‎09-24-2016 11:44

Just a note about charging a Blaze while the setup message is displayed.. There will not be any indicator to show that it is chsrging, it will be and will need 30-60 minutes. 

Then try the update again, your seeing everything that would be expected to see so it looks like everything is good. 

Best Answer