New Blaze can't connect Bluetooth or set up

[jptorneros]

hi i need your help. i bought a fitbit blaze just this afternoon. when i got home i downloaded the app and i created my fitbit account. but when trying to connect the device with my phone it says "is your blaze powered on?" while it is powered on and it is displaying the fitbit logo and fitbit.com/setup below the logo. i tapped the "try again" button in my phone then it says "not working? Make sure your tracker is charged and turned on. Restart your tracker by pressing the left and weight buttons. Turn off bluetooth on your mobile device, then turn on again." I did all 3 of the suggestions and i also tried connecting its bluetooth from the bluetooth setting in my phone but it either say "unable to communicate with blaze" or "Error pairing rejected by blaze". Does anybody had this experience? and how did you go about it? thanks!

Moderator edit: format

[jptorneros]

hi i need your help. i bought a fitbit blaze just this afternoon. when i got home i downloaded the app and i created my fitbit account. but when trying to connect the device with my phone it says "is your blaze powered on?" while it is powered on and it is displaying the fitbit logo and fitbit.com/setup below the logo. i tapped the "try again" button in my phone then it says "not working? Make sure your tracker is charged and turned on. Restart your tracker by pressing the left and weight buttons. Turn off bluetooth on your mobile device, then turn on again." I did all 3 of the suggestions and i also tried connecting its bluetooth from the bluetooth setting in my phone but it either say "unable to communicate with blaze" or "Error pairing rejected by blaze". Does anybody had this experience? and how did you go about it? thanks!

Moderator edit: format

[SunsetRunner]

Is the device you are trying to sync to a supported device?

iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf

[jptorneros]

i'm trying to connect it to my samsung galaxy s4.

[AngelaMa]

Hello @jptorneros welcome to the Fitbit Community! 🙂 I'm sorry to hear about your experience with the setup process of your Blaze. Where you able to finish the process? @SunsetRunner thanks for your cooperation! 🙂 

Keep me posted! 🙂  

[SunsetRunner]

My Fitbit Blaxe was syncing nicely with my Huawei P8... however on Friday, it just stopped syncing.  Have restarted both watch and phone.  Have removed Blaze from Fitbit App and unpaired devices... now can't get the Blaze be added back onto the Fitbit app... keeps coming up with a 'Bluetooth' error message.  The bluetooth on my phone is working with other devices.... what is my next step to resolve this...

Have to admit I am disappointed with the last of robustness with the Blaze.... no end of connectivity issues. Starting to think about selling it on to someone else.

[Rich_Laue]

I'm not sure why it is thought that removing the Fitbit from the app is going to help.

Now we have to correct what wasn't working,  then we can connect your Fitbit back to your account.

What is it that comes up with the Bluetooth error,  if it is the app i would turn the phone completely off, wait 10 seconds and power it up.  A non responding bluetooth in the phone usually means that it is a hardware problem and only a shutdown will fix it.

[SunsetRunner]

Thank you for your help.  I have already attempted the 'turn off the phone' approach.. itr didn't work (App said, "Couldn't connect for live data).  

In fact I have tried all of the followinfg:

Restarted the phone... still no go (same message).  

Restarted the phone and restarted the Blaze.... still no go (same message).  

Turned off blutooth and restarted both devices....still no go (same message).  

Lastly I got so frustrated I tried to remove the blaze from the app... then attempted to pair the devices and reinstall in app.... first 5 attempts failed (including restarts of both devices between the 3rdf to 5th attempts).  At this point I gave up.....

On attempting to pair the devices 2 hours later, I was able to.  

Next I attempted t reinstalling the Blaze in the app, which took a further 2 attempts with a restart of obth devices.

I am interested to hear why I should not have removed the device from the App??? all else had failed, so seems like a logical next step.  However keen to understand what is a better approach.

[Rich_Laue]

I'm wondering what is mean by,  "on attempting to pair the 2 devices, 2 hours later i was able to", then state ypu need to reinstall the Blaze into the app"

How where you doing for 2 hours.

The way to pair the Blaze is to attach it to your account through the app, or computer, then so a ync, the app will pair the Blaze.  There is no other way of doing this. 

The reason typy do not want to remove the Blaze from the account, is because the only way to pair the Fitbit to the phone is to attach it to the account, then let the App do the pairing of all known trackers that are attached to the account.

This pairing can not be down throigh the phones Bluetooth screen. 

When removing it,  this then still requires the original problem to be fixed, so the Blaze then can be attached to the account. Now the app can do its thing and pair the tracker to the phone.

[Tealey]

Your not alone. Having exactly the same issues with setting up a Blaze to an S4. Spoke to fitbit customer support who advised the problem is my operating software to being up to date? Updated and still does not work. Suspect blaze is broken and considering return. Does your blaze display anything otherthan the set up screen anf fitbit logo? Cheers.

[AngelaMa]

Hello @Tealey welcome to the Fitbit Community! If your Blaze is not set up to your account it will only display the Fitbit logo with the set up screen. Once it's set up to your account it will display all the information. If you are having issues with the set up process I would suggest to troubleshoot as instructed here. @SunsetRunner are you still experiencing issues with your Blaze? 

Keep me posted! 🙂 

[smickie]

I am having a very similar problem.  My phone (Samsung Note 4) says "Tracker not found" when the tracker is sitting right next to the phone, and lit up to ensure it is on.  The fitbit app on my computer (Windows 10) displays an error message "Bluetooth is off", however bluetooth is on, the tracker is connected to the computer via the charging cable.

When I looked at my phone this aftermoon (4pm) it said that the last time my tracker was synced was 12:17pm yesterday afternoon.  I think this is especially bad considering I had it set to "All-Day Sync".

I have tried un- & repairing tracker from/to phone. 

I have tried resetting bluetooth on both phone and computer.

I have tried un- & reinstalling fitbit app on both phone and computer.

Thus far, nothing has been successful in fixing this specific bluetooth connectivity issue. 

Please advise of next steps.

[AngelaMa]

Hello @smickie it's great to have you here! 🙂 I noticed that on the troubleshoot you have performed you didn't mention you have restarted your Blaze. Please try to restart your tracker by: 

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

After the restart of your Blaze, please reboot your phone or computer and try to sync. 

Let me know how it goes! 🙂  

[smickie]

I have tried not only restarting my Blaze, but also shutting it down and rebooting.

[Rich_Laue]

Have ypu tried shirting the Blaze off through its settings menu?

When your trying tosync throigh one device ie: phone, is it a good distance away from the oter device  ie: conputer, or the other way arounf?

Ypu have turned the phone completly off, not just a restart. This is the only way to reser stuck hardware on the phone.

[AngelaMa]

Hello @smickie! 🙂 Since you are still experiencing issues with syncing, I would recommend to get in touch with our support team so they can take a look at your tracker's back-end information and provide you a personalized troubleshoot. @Rich_Laue thanks for your cooperation! 

Let me know how it goes! 🙂 

[AimeeD]

I contacted support, we troubleshooted, I was told to send my device in.  I ended up returning it through Amazon and received a replacement.  I am still having the same problem, with being unable to get through the initial setup since I can't get it to pair.

I have restarted the device, powered down my phone, uninstalled app restarted phone reinstalled app and restarted tracker.  I have a Galaxy S4.

So now I am stuck, this is very frustrating and I have to ask myself, is it really worth it?

[jmattwood]

I have had MUCH success using the Fitbit dongle (& Fitbit Connect) in a PC to set all manner of Fitbits up, rather than attempting to use a mobile or PC Bluetooth. No need to subsequently pair with a mobile afterwards either; simply run the Fitbit app on your handset and sign in. Job done.

[Rich_Laue]

The. Galaxy S4 should work, so let's go over the steps.
1: I'll assume you have the Blaze turned on.
2: Open the app up, if you have to log into your fit account.
3: Press the hamburger menu in the top left corner.
4: Now Devices.
5: Let's press the plus sign or add dsvice.
6: Choose the Blaze.
7: You should get a message of "found a Blaze", did you?
8: A number should appear on the Blaze.
9: You need to 'enter the number into the app.
10: The app a my will say there is an update avail I le for e Blaze
11: Tap this notice to update.

My is, what step does it fail at?

[SunsetRunner]

@AngelaMa, I have managed to get my blaze to connect with my phone. It is behaving at the moment, but I suspect (like before) it will do it again. Thanks for following up to make sure I for it sorted.

[Tealey]

Yes I had exactly the same experience with my S4.  I got around this problem by carrying the initial sync to an i-phone which got the blaze working and then the sync to S4 was easy?  You could also sync to a PC with the use of a Fitbit dongle.  Hope this helps.