New Blaze can't connect Bluetooth or set up

[jptorneros]

hi i need your help. i bought a fitbit blaze just this afternoon. when i got home i downloaded the app and i created my fitbit account. but when trying to connect the device with my phone it says "is your blaze powered on?" while it is powered on and it is displaying the fitbit logo and fitbit.com/setup below the logo. i tapped the "try again" button in my phone then it says "not working? Make sure your tracker is charged and turned on. Restart your tracker by pressing the left and weight buttons. Turn off bluetooth on your mobile device, then turn on again." I did all 3 of the suggestions and i also tried connecting its bluetooth from the bluetooth setting in my phone but it either say "unable to communicate with blaze" or "Error pairing rejected by blaze". Does anybody had this experience? and how did you go about it? thanks!

Moderator edit: format

[jptorneros]

hi i need your help. i bought a fitbit blaze just this afternoon. when i got home i downloaded the app and i created my fitbit account. but when trying to connect the device with my phone it says "is your blaze powered on?" while it is powered on and it is displaying the fitbit logo and fitbit.com/setup below the logo. i tapped the "try again" button in my phone then it says "not working? Make sure your tracker is charged and turned on. Restart your tracker by pressing the left and weight buttons. Turn off bluetooth on your mobile device, then turn on again." I did all 3 of the suggestions and i also tried connecting its bluetooth from the bluetooth setting in my phone but it either say "unable to communicate with blaze" or "Error pairing rejected by blaze". Does anybody had this experience? and how did you go about it? thanks!

Moderator edit: format

[AngelaMa]

Hello @SunsetRunner I'm glad to hear your Blaze is working properly. @Rich_Laue @jmattwood and @Tealey thanks for your cooperation, it's great to have you here. 🙂  

Catch you later! 🙂 

[Rburgey]

Unable to set up blaze within the app has this issue been resolved and how to we fix it. I've already tried all troubleshooting steps 

[AimeeD]

If I recall correctly, I completely removed the app, restarted my phone and restarted the tracker.  I also turned off the "classic Bluetooth" on the settings before I restarted the tracker.  Don't try pairing it through the Bluetooth connection until you have worked through the app.  I also had to return the first tracker for a new one.  Good luck!

[mommalydia]

Please help me. I have tried everything. I got  fitbit blaze and went through setup. When trying to sync with android note4 phone, it says "can't communicate with blaze". I tried blue tooth and app. Neither worked. any suggestions??

[Tealey]

Hi,
From memory, it was the initial set up that caused difficulties for me and this seems to have been related to the device I using (Microsoft surface) I haven't had any problems since. I overcame the initial set up issue by registering using an ipad.

Hope this helps.

Cheers



Mark Teale
General Manager
Sulzer Rotating Equipment Services
Bristol Service Centre
Banyard Road, Portbury West
BS207XH
Tel: 01275 374240
Direct: 01275 370553
Mobile: +44 7747 118215
Email: mark.teale@sulzer.com

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