04-16-2016 08:18
04-16-2016 08:18
04-16-2016 09:08
04-16-2016 09:08
Hi @Trrylynn
Should normally not required since new..
Feel free restarting the tracker:
Restart the tracker
URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'
When the issue remains, the tracker needs to be exchanged. Fastest at the store of purchase (with receipt). There can be a phone number on the receipt, so feel free to contact the store first (so they can keep a tracker aside to exchange)..
04-18-2016 06:39
04-18-2016 06:39
Hello Trrylynn welcome to the Fitbit Community! Did you try the restart advised by @SunsetRunner? If you did and your tracker's display is not working properly I would recommend to contact customer support so they can advise how to proceed.
Keep me posted!
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