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New Blaze not charging

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‎07-26-2019 20:48 - last edited on ‎07-27-2019 16:40 by Fitbit Moderator

‎07-26-2019 20:48 - last edited on ‎07-27-2019 16:40 by Fitbit Moderator

Hey i just received a new blaze did the set up typed in the numbers, synched multiple times and updated once after the first sync but it still doesnt go up in charge at all. im just looking for tips on what im doing wrong i can use it while its charging but not while its out of the charger

 

Moderator edit: Updated subject for clarity 

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‎07-27-2019 16:42

‎07-27-2019 16:42

A warm welcome to the Community @popularmedal. Great to hear that you got a new Fitbit Blaze. 

 

Thanks for letting me know that your Blaze isn't working when it's out of the charging cable. In this case, I've shared your post with our Support team, they will continue assisting you. 

 

I'll be around if you need further assistance. 

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