New Blaze not downloading new software

[SunsetRunner]

I recieved a new blaze as a christmas gift. Right out of the package it was not working. After calling customer support they told me it could take 2 weeks for me to get my replacement. Really not happy. I have purchased multiple fitbits as gifts. I have owned a charge, alta, and I own the fitbit scale. It is very difficult for me to understand how I have spent around $1,000 with a company over the course of a year and they are not willing to overnight me a new fitbit blaze. 

Moderator edit: subject updated for clarity 

[The_Lion]

Can you explain "not working"?

[SunsetRunner]

The software would not download into it. The device would turn itself off after being on for a minute or so even when fully charged. It is obviously defective. 

[The_Lion]

But you already did the setup?

[SunsetRunner]

I was unable to complete setup. 

[Rich_Laue]

The tracker is setup to the account, but can not be used until the new software

My thought would be to do the reset procedure at least 3 tikes in a row.

I would have first tried to exchange it at the place of purchase. As for fitbit tell them a week is unacceptable,younwant it on your arm tomorrow oversight , at the latest 2. days.

My nice just got a replacement and her 7 days came in at 3. Hope your as lucky.

[Robert3a0]

I received a Blaze for Christmas today and like ggilla614 I did everthing the instructions told me, multiple times, and the only thing I can get on the screen is 'fitbit.com/setup.Every time I try to set it up I end up with a screen telling me 'could not complete your fitbit Blaze update'. That's it - nothing else happens!