New Blaze set up / charging probs

[Deb13b]

Just got my blaze today and am getting nowhere with it. It's stuck on the update. After quite a while of nothing happening it says update failed, blaze battery is low. But when I put it on charge it's not charging. There's no battery icon and when I try to update again it still says the battery is too low. Getting fed up now. Do I need to return it?

[Ozzie65]

Hi @Deb13b - If you still have some battery life, I'd first try a restart:

https://help.fitbit.com/articles/en_US/Help_article/1186

Otherwise, if you can't restart the tracker and it isn't charging, I'd suggest exchanging it.

[Rich_Laue]

If your Blaze has the Fitbit.com/setup message there will not be a battery charging indicator. 

Leave it in the charger for 30 minutes and try the update again. The app will tell you if the battery is still low, or it will start updating. 

The other thing to do is update it while in the charger. 

[Deb13b]

I finally got it up and running. It took a good couple of hours. Doing the update while it was in the charger did it in the end. ☺