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New Blaze won't turn on, reset many times

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‎04-10-2019 05:43

‎04-10-2019 05:43

New Blaze. Unboxed, battery icon showed red for a second then no display.

Put it in charger, no display. Charged for several hours then tried to use it. Nothing.

Reset it according to instructions - I get the logo, a quick vibration, then the screen goes black again. Tried resetting several times, same result.

Left it in a different charger overnight. Tried again this morning but it still won't boot.

Did I get a faulty unit? Very frustrated!

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‎04-15-2019 08:22

‎04-15-2019 08:22

Welcome to the Forums @Jgk62.

 

I apologize for the delay in my response. Thanks for sharing all of the steps that you have tried to get your Fitbit to work.

 

I could see that you have reached out to our support team. I'm sure that they will be more than happy to help you figure out what is going on and find the best solution possible.

 

Let me know if there are any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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