New Fitbit Blaze not charging

[laborguy]

I just received a brand new unit - Blaze - yesterday. Went through the set up  app on my cell phone - no issues, except the battery icon comes up showing it is charging in the cradle, but it get a second bar and then does not finish charging. I have tried my computer and wall plug where i charge my cell phone - but it still won't change - left it in the chase cradle overnight... still not changed.

How do i fix it? Where can I look to find the answer to the problem?

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi @laborguy. Good to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear that your new Blaze is giving you problems and thanks a lot for what you've tried to get it to work!

I've gone ahead and escalated your case to the Support Team for them to take a deeper look and help getting you back on track. Keep an eye on your inbox for more instructions and if you need anything else, I'm always around!