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New Fitbit Blaze not charging

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‎06-18-2018 19:50 - last edited on ‎06-19-2018 11:57 by Moderator Alum

‎06-18-2018 19:50 - last edited on ‎06-19-2018 11:57 by Moderator Alum

I just received a brand new unit - Blaze - yesterday. Went through the set up  app on my cell phone - no issues, except the battery icon comes up showing it is charging in the cradle, but it get a second bar and then does not finish charging. I have tried my computer and wall plug where i charge my cell phone - but it still won't change - left it in the chase cradle overnight... still not changed.

How do i fix it? Where can I look to find the answer to the problem?

 

Moderator edit: Updated subject for clarity

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‎06-19-2018 11:57 - last edited on ‎03-26-2025 07:17 by Fitbit Moderator

‎06-19-2018 11:57 - last edited on ‎03-26-2025 07:17 by Fitbit Moderator

Hi @laborguy. Good to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear that your new Blaze is giving you problems and thanks a lot for what you've tried to get it to work!

I've gone ahead and escalated your case to the Support Team for them to take a deeper look and help getting you back on track. Keep an eye on your inbox for more instructions and if you need anything else, I'm always around!

Ferdin | Community Moderator, Fitbit

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