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New Fitbit Blaze not working out of the charger

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‎11-10-2018 10:07 - last edited on ‎11-11-2018 10:49 by Moderator Alum

‎11-10-2018 10:07 - last edited on ‎11-11-2018 10:49 by Moderator Alum

My brand new Fitbit blaze does not hold charge, I literally took it out of the box and nothing came on screen I plugged it into the usb and was able to set up, got a notification to say the battery was fully charged I opened the dock it went off, closed it and the screen lit up but battery was empty did the same thing again when got botified the battery was full. Opened the dock it went off again, help me!! I literally got it delivered on Thursday and opened it last night! Never had a problem with my charge 2

 

Moderator edit: Updated title for clarity

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‎11-11-2018 10:47 - last edited on ‎04-01-2025 10:48 by Fitbit Moderator

‎11-11-2018 10:47 - last edited on ‎04-01-2025 10:48 by Fitbit Moderator

Hi there @Emmababy, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that your new Fitbit Blaze is not working as it should. Thanks a lot for what you've tried to get it to work. I'd like to help you out with this.

I've escalated your case to the Support Team for them to help you out. Please, keep an eye on your inbox for more instructions and if you need more help, let me know!

Ferdin | Community Moderator, Fitbit

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