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New Fitbit Blaze: now green lights, won't come out of set up screen

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‎01-15-2018 19:54

‎01-15-2018 19:54

Got our Fitbits today.  Mine was able to sync and set up.  My husband's says it's connected to set up, but won't finish any set up and download.  The lights on the back of mine are on (green) but his are not on at all.  He has been unable to set it up.  On his Blaze all he gets is the Fitbit set up screen.

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‎01-15-2018 20:02

‎01-15-2018 20:02

I would take it back and exchange it where ever you bought it.

 

If it was here then contact support

http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎01-15-2018 20:21

In response to WendyB

‎01-15-2018 20:21

Hi Wendy,

Guess what?  I turned my Fitbit off, and he was able to sync his and get it going!!  Never thought that mine was interfering with his via the Bluetooth!!

Thank you so much for answering!

Rose

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