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New Fitbit blaze not holding charge

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‎03-18-2018 07:22

‎03-18-2018 07:22

My brand new Fitbit blaze arrived, set it up, and it won’t charge. While in the docking station I get the clock and mini battery icon showing its fully charged but the minute I take it out of the cradle it’s dead. I put back in the cradle and the big battery icon only displays a single red line. Any advice?

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3 REPLIES 3

‎03-18-2018 09:22

‎03-18-2018 09:22

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Sounds defective. I would take it back where ever you got it and exchange it or contact support

 

 

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Wendy | CA | Moto G6 Android

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‎03-18-2018 11:23

‎03-18-2018 11:23

Did you use the original charging cable? I once plugged the dock into a thinner cable and the same thing happened to me. Try using another cable. I think sometimes the thinner cable for headphones does not work as well. Having said that, my one-year-old blaze won't last 10 hours on one charge. That's why I am in this forum to see if anyone has the same problem.

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‎03-18-2018 12:24

‎03-18-2018 12:24

Update: called customer service and they said it was defective so they are sending me a replacement. Thanks for the comments though!

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