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New owner can't setup the Blaze

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‎08-19-2017 19:45 - last edited on ‎08-23-2017 07:12 by Moderator Alum

‎08-19-2017 19:45 - last edited on ‎08-23-2017 07:12 by Moderator Alum

I have sold my Fitbit, now the new owner cannot connect, does anyone know how to help?

 

Moderator edit: subject for clarity

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‎08-19-2017 19:54

‎08-19-2017 19:54

@Mwoolard, at what step does the setup process fail?

Is the new owner have a compatable device?

You don't need to remove the tracker from your Fitbit account, but you will want to remove the tracker from your phones Bluetooth. If your phone is nearby the new owner, this could be the problem.

 

Alternatively you could log into their account on your phone, set the tracker up. Log out and remove the tracker from your phones Bluetooth.

The tracker will then be setup for them, all they have to do is log into their fitbit account.. i did this with my brother.

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‎08-23-2017 07:13

‎08-23-2017 07:13

It's great to welcome you @Mwoolard and @Rich_Laue thanks for stopping by.

 

I would like to know if the instructions provided by our friend worked? Did the new owner of the tracker paired it successfully or do you still having issues?

 

Hope to hear from you soon. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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