No active time recorded but was there during workout

[VLR1]

Good day,

The Blaze is not recording my active time even though it was present when I looked at statistics during workout. It shows zero on watch and dashboard. Heart rate statistics today are:

• 10 minutes (mins) peak
• 15 mins cardio
• 1 hr 6 mins fat burn

Yesterday was:

• 5 mins peak
• 39 mins cardio
• 1 hr 35 mins fat burn

Any suggestions. I turn watch off a few times a week and battery records more than 80% prior to workout. 

Thanks for insight.

[EdsonFitbit]

@VLR1 Welcome to the Fitbit Community. Sorry for the delayed response.

I'm sorry to hear that your active time doesn't show up after performing a workout. Thank you for the provided information.

If you are still experiencing this issue, please provide me with the following information:

- Are you having difficulties with the Active minutes or with the exercise you performed?

- Have you checked if the information is missing from the online Dashboard too?

- Did you register your workout manually or automatically via SmartTrack?

I'll be waiting for your responses.

[VLR1]

Good day,

The answer to your questions are as follows: Active minutes, yes it's not
there either, and Smart track.

Moderator edit: personal info removed

[EdsonFitbit]

@VLR1 Thank you for the responses.

In order to earn active minutes it is necessary performing intense activities. For information about how you earn active minutes I would recommend visiting this article.

If your activity was intense but you weren't granted active minutes, please tell me which activity are you having difficulties with. In addition, can you please try to perform the activity once again and let me know how it goes?

If you have any question, please don't hesitate to contact us back at any time.

[VLR1]

Good day,

My activity was rebounding for over 40 minutes, which for about 20 minutes
my arms were over head doing jumping jacks. I also checked my heart rate
during the exercise. I set an independent timer too so I am sure of the
time I was exercising. I performed the activity again but without being
connected to another device (e.g., Pacer App with GPS) and the active time
showed on the watch.

Moderator edit: personal info removed

[EdsonFitbit]

@VLR1 Thanks for the update.

There might be an interference when connecting to your device. I'm glad to hear that your last activity is showing up on your Blaze. 

If you need assistance, please let us know.