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No workouts on my Dashboard

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‎05-09-2016 21:01 - last edited on ‎10-27-2018 20:42 by Moderator Alum

‎05-09-2016 21:01 - last edited on ‎10-27-2018 20:42 by Moderator Alum

I can no longer see any steps or workouts on my dashboard. I have reset and synced multiple times and still not able to see anything. Please help!

I can see the steps and workout on my Fitbit just not the dashboard.

 

 

 

Moderator edit: subject updated for clarity 

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5 REPLIES 5

‎05-09-2016 21:27

‎05-09-2016 21:27

Have been having the same issue on my MAC

 

Below is the screen shot of the same 

 

Screen Shot 2016-05-10 at 9.54.56 am.png

Dr.Gandhi
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‎05-10-2016 02:21

‎05-10-2016 02:21

It happens sometimes. I find the easiest way to sort it is to clear the cache and cookies etc and restart the browser
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‎05-10-2016 05:49

In response to SunsetRunner

‎05-10-2016 05:49

I'm sorry, I should have clarified. The dashboard on my phone. Not computer.
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‎05-10-2016 05:59

In response to Btyler89

‎05-10-2016 05:59

@Btyler89 - Make sure your Fitbit App is up to date as there has been several updates.  Perhaps that will help

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎05-12-2016 06:05

‎05-12-2016 06:05

Hello all! Woman Very Happy @Btyler89 I would like to know if you keep having problems seeing your information? If you do, please do the following from your iOS Fitbit app:

 

1. Open the Fitbit app. 
2. Tap Edit in the top-left corner. 
3. Scroll to the bottom of the page. 
4. Check the circle next to the tile you would like to show. 
5. Tap Done when finished.

 

@Gandhi About the Dashboard on the computer, I recommend logging out and logging back in to your account, also please clean your browser's Caches. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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