Not charging not monitoring heart rate

[Andee2]

My Fitbit is not holding charge at all,  It is not monitoring my heart rate. I restarted it, synced it and charged it overnight. Still not holding a charge and he heart rate monitor has never came back on line. I also tried holding it in place on the charger without closing the charger piece and it would not charge until after I reset it but the charge has only lasted 4 hours I’m not sure what else to do at this point.

[WendyB · Accepted solution]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1