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Not holding charge and getting hot

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‎06-14-2018 18:33

‎06-14-2018 18:33

So first my Blaze wouldn’t hold a charge then started to get hot! So hot that if I would have kept it in I feel it would have burned me! Now when trying to charge it over heats it the charger and an icon with a thermometer comes up in red

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7 REPLIES 7

‎06-15-2018 05:52

‎06-15-2018 05:52

A warm welcome to the Community @JackieSch.

 

I am sorry to hear about your experience with your Blaze. I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-24-2018 08:53

‎06-24-2018 08:53

I also am having issues with hot fitbit/blaze. Have cleaned with toothpicks/qtip swabs alcohol, no luck. Is yours now working? if so, what did you do?

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‎06-25-2018 04:30

In response to cshaw12

‎06-25-2018 04:30

It's nice to have you on board @cshaw12 and thanks for troubleshooting this by yourself.

 

As recommended to our friend, please be aware of your inbox since I have escalated your case to our support team. I know they will be glad to help you out and provide you with a solution.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-31-2018 10:13

‎07-31-2018 10:13

My blaze got so hot yesterday that I thought it burnt my wrist. I took it off, cleaned it, put it in the charger and had to charge it 3 more times during the day. Charged it all last night, ran this morning and it died on me. Back in the charger now. I’m almost afraid to wear it. Any help? 

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‎07-31-2018 17:34

In response to RunSedona

‎07-31-2018 17:34

Sent mine back and they replaced it. Took 30 days but it is working!

Claire

Sent from my iPhone
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‎07-31-2018 17:40

‎07-31-2018 17:40

My Blaze started doing this today too!  Have tried 3 days in a row to charge it and finally today it not only wouldn't charge, but it gave me a thermometer I had never seen and when I went to check it, it felt like it was going to melt it was so hot!  I had no idea this could happen, good thing I wasn't wearing it at the time.  Any fixes for this??

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‎07-31-2018 18:43

In response to oliviaf0503

‎07-31-2018 18:43

I'm having the same issue, There fix is to have us spend $200 on the new Ionic, Mine was less than a year old replacement and customer service offered a 25% discount, I'm a loyal customer and I think they they could do much more to help us !!! Apple watch here I come

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