help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications from Samsung Galaxy 8 on Blaze

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-29-2018 14:55 - last edited on ‎01-31-2018 04:55 by Moderator Alum

‎01-29-2018 14:55 - last edited on ‎01-31-2018 04:55 by Moderator Alum

 Hi, 

Just bought a Blaze, have a Samsung Galaxy 8 and I have tried absolutely everything to get notifications. Called support and they said it is a comparability issue??? Has anyone resolved this issue or do I have to return this product? I get notifications on my Charge...so Im stumped.

 

thanks

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-31-2018 04:54 - last edited on ‎03-31-2025 08:48 by Fitbit Moderator

‎01-31-2018 04:54 - last edited on ‎03-31-2025 08:48 by Fitbit Moderator

Hi there @Skylaa66. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with the notifications not working properly with your Samsung Galaxy 8 😕

We are aware of some issues on the Samsung side that reduce Blaze's ability to connect with the S8.  These issues affect several bluetooth devices from other manufacturers as well and we will need to wait for Samsung to release an update which resolves this issue.

In the meantime, there's something you could try. Go to the Bluetooth settings on your phone. On your connected devices, look for your Blaze. Tap on it, then choose the option that says "Forget this device" and after that, go to the Fitbit app. Tap on the icon of your tracker at the top left corner and scroll down to Notifications. Enable them and it will ask your permission to set up notifications, just agree to it and see if there's any improvement after that.

Hope this helps and thanks a lot for your patience while this issue gets resolved!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎01-31-2018 08:16

‎01-31-2018 08:16

Did you have any luck with it working after trying what was suggested?

Best Answer
0 Votes