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Not receiving text messages notifications on an iPhone 8 Plus

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‎02-18-2018 12:14 - last edited on ‎02-18-2018 12:22 by Moderator Alum

‎02-18-2018 12:14 - last edited on ‎02-18-2018 12:22 by Moderator Alum

I have a FitBit Blaze and an iPhone 8Plus and all of the sudden it quit syncing my text messages. I didn’t change anything. All of my calls and other notifications come through just not my text messages. I’ve “forgotten” my FitBit, restarted my FitBit, shut off Bluetooth on my phone, deleted the app and started fresh and still the text notifications won’t come through. Please help. 

 

Moderator edit: Clarified subject

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‎02-18-2018 12:21

‎02-18-2018 12:21

Hi there @LoriD81. Great to see you in the Fitbit Community Forums! 🙂

 

I'm sorry you're having problems with your text messages not coming through 😕 Thanks for what you've already tried to get this fixed though!

 

I think I know what is going on here and I can help you with this. With the iOS 11, we were aware of some users having problems with the notifications not coming through properly. To get around this, make sure to go into your Phone's settings, then go to Notifications, then go to Messages and make sure that "Show in history" is enabled.

 

After that, try to send yourself a test text message and see if it goes trough.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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‎02-18-2018 12:32

In response to FerdinandFitbit

‎02-18-2018 12:32

“Show in History” is enabled and has been. Still not coming through. 

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