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Not recording heart rate and sleep - No notifications either

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‎12-23-2019 16:54 - last edited on ‎01-05-2020 11:04 by Fitbit Moderator

‎12-23-2019 16:54 - last edited on ‎01-05-2020 11:04 by Fitbit Moderator

Hi, several things wrong with my blaze. 1. Not recording heart beat. No green light on back. Have tried all trouble shooting to no joy.

2.Not tracking sleep.

3. Not receiving notifications.

Any help and advice greatly received.

Only got Christmas 2017. Expected it to last longer than 2 years? Or is that about the shelf life?

 

Moderator edit: Subject for clarity 

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‎01-05-2020 11:03

‎01-05-2020 11:03

Hi @Nixonee, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. I was informed by our Support team that they provided you assistance with this situation already, therefore, my best advice for you will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Don't hesitate to contact me back if you need anything else besides this, I'll be around.

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