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Notifications not working on Samsung S8

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‎11-17-2017 02:21 - last edited on ‎11-17-2017 10:07 by Fitbit Moderator

‎11-17-2017 02:21 - last edited on ‎11-17-2017 10:07 by Fitbit Moderator

Hi just bought my fit bit and I can't get any notifications from my Samsung Galaxy S8. I did all the set up steps and troubleshooting steps with no success. I think what is blocking the notifications is the app LED icon editor. On the notification access page from the Fit bit app I can't toggle it so it's allowed. The app(LED icon editor and Fitbit app) already have permission on my phone.

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎11-17-2017 10:12

‎11-17-2017 10:12

It's great to have you here @SunsetRunner! Thanks for the details that you've mentioned. I would like you to confirm that you've followed this procedure to properly set notifications in your tracker. 

 

Rest assure that our team is working to on some bugs with the S8 and are hoping to improve compatibility soon. 

 

Your patience and understanding is truly appreciated. Man Happy

 

 

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‎02-14-2018 13:59

In response to SilviaFitbit

‎02-14-2018 13:59

Has this been fixed yet?

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‎02-14-2018 14:04

In response to Ceribabe

‎02-14-2018 14:04

I find that about every two weeks that I have to go into the app and turn notifications back on. This also means that I have to approve Fitbit notifications in the phones settings. Since the phone says that they are approve it means that I have to revoke than approve. 

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