Notifications

[Blankship]

My notifications aren’t loading. I still have the same ones from Oct. that’s about the same time my Blaze crashed. I also do not have the ability to contact customer service. When I tap the contact button nothing happens. Any suggestions?? 

[FerdinandFitbit]

Welcome to the Fitbit Community Forums @Blankship! 🙂

I'm sorry you're having problems with your notifications being received on your phone 😕

First, I'd like to know what phone you're using for syncing. Please make sure that it's a compatible device by clicking here.

Once you've confirmed this, you can try to restart your Blaze. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After that, go to your phone's Bluetooth settings and look for the Blaze. Tap on it and then choose the "Forget this device" option. Once you've done this, go to the Fitbit app, tap on the icon of the Blaze at the top left corner and go to Notifications. Here, turn them on and test them and see if they come through now.

Hope this helps and if you need anything else, let me know!