Number of steps recorded for a challenge are decreasing

[Walkerjt]

Hi, I am part of a challenge, some of us are in a -1 hour time zone and I realize that means the first hours steps at the start of the challenge are not recorded. I had a few hundred steps in that first hour. However at the end of the first day the number of steps recorded in the challenge is 14,800, but I have 18,500 on my dashboard. Not only that but an hour or two earlier the challenge itself was showing well over 15000 steps so the total steps in the challenge itself is actually decreasing. As I further note I have not used any gps tracked activities or recorded any of my steps as exercise other than that which was detected automatically. Any ideas what is going on here?

[SilviaFitbit]

Welcome to the Community @Walkerjt! Thanks for the details that you've mentioned. There are some things you can check to make sure all the steps will sync to your Challenges:

- All users are in the same timezone 

- There are no manually logged activities 

- You're not using MobileRun or MobileTrack 

Additionally, I've shared your post with Customer Support, so they can further assist you. 

Hope this helps.