On loosening points

[Username178]

Hello fit bit how are you in am writing to you about loosening points OK why do I loose points when I get up in the morning I know the steps go to zero.  What my question is why I loose points I think we should not loose points just the steps can you please send me a letter regarding to this letter that I have written you at please let me know OK because I am working so hard at getting it at 300,000 points I once did have it at that then the next day I lost 100,000 points and that made me feel hurt can you make a difference so that I keep my points and not loose them at all it is not fair hope to hear from you soon Derek Brock 

Moderator edit: Removed personal information

[Rich_Laue]

@Username178 I'm not sure what these points are that your referring to? 

[WendyB]

I dont understand the points either.

But if you are using some kind of app that gives you points for your steps then I think you need to talk to them about losing them.