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One green light not working and battery not holding a charge

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‎07-27-2019 01:36 - last edited on ‎07-31-2019 12:07 by Fitbit Moderator

‎07-27-2019 01:36 - last edited on ‎07-31-2019 12:07 by Fitbit Moderator

Had my blaze 18mths now...last two week one green light went out...now not holding a full charge for longer than a few hrs. Disappointing for the cost! I've read on other forums it's a common fault too! No resolve anywhere! I've tried hard reset, PC charging etc nothing works...HELP!! I luv my fitbit but wont be buying another if this keeps happening!!!

 

Moderator edit: Updated subject for clarity 

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‎07-31-2019 12:07 - edited ‎07-31-2019 12:09

‎07-31-2019 12:07 - edited ‎07-31-2019 12:09

Welcome to the Community @aprilb68. Thanks for the details shared and the troubleshooting tried. I appreciate the research done in the forums prior contacting us. 

 

I apologize for the delayed reply. 

 

Sorry to hear that you're experiencing this with your Blaze. I would like you to confirm you've followed these tips to extend your Fitbit device's battery life. Can you also try these tips for your green light not working: Why don't I see my heart rate on my Fitbit device?

 

Let me know how it goes.

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‎07-31-2019 13:23

In response to SilviaFitbit

‎07-31-2019 13:23

It stopped charging altogether... so I've bought a versa today. I luv it, what a fab watch. But still disappointed that my blaze has stopped working at only 20months old!!!

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‎08-01-2019 18:46

In response to aprilb68

‎08-01-2019 18:46

Thanks for getting back @aprilb68. I'm glad to hear that you bought a new Versa. You may want to check the Product Manual here. 

 

If you would like, I can create a case on your behalf with our Support team, they can review your options which are based in the Fitbit Warranty. 

 

Let me know how it goes. Robot Happy

 

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