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One of the heart rate monitor lights is damaged on the Blaze

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‎01-18-2019 12:38 - last edited on ‎01-19-2019 18:14 by Moderator Alum

‎01-18-2019 12:38 - last edited on ‎01-19-2019 18:14 by Moderator Alum

I have owned my Fitbit Blaze for over 2 yrs. I depend a lot on it to monitor my macros and my cardio during workouts. 

Since last week my heart monitor is working properly. 

I noticed that one of the green lights is not blinking at all. I followed all the troubleshooting steps, did shutdown / re-start.
I will appreciate any solutions or recommendations.
 
Moderator edit: Updated title for clarity
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3 REPLIES 3

‎01-19-2019 18:13

‎01-19-2019 18:13

Hi there @THI1975, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with the heart rate monitor on your Blaze not working as it should. Thanks a lot for what you've tried to get it to work. I'd like to help you out!

 

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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‎01-19-2019 18:42

In response to FerdinandFitbit

‎01-19-2019 18:42

Thanks.

Tania Hernández
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‎01-20-2019 03:15

In response to THI1975

‎01-20-2019 03:15

You're welcome! Hope to have you back on track soon! 🙂

Ferdin | Community Moderator, Fitbit

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