Orange glow around screen - Blaze

[Rainier99]

I have an orange glow on all 4 sides of my screen. Started a few weeks ago. Any info on causes or if this is just the end of the devices life?

[DavideFitbit]

Hi @Rainier99, welcome to the Fitbit Community forums. 

Thank you for sharing this information about the trouble you've been experiencing with the display of your Blaze. 

If possible, could you please share a photo of the orange glow on the sides of your screen? In the meantime, please make sure that you've tried to restart your Blaze following the steps listed here: How do I restart my Fitbit device?

Please keep me posted. 

[Rainier99]

@DavideFitbit Here is a picture of what it looks like with the orange glow. It almost looks like the sides are being compressed, but the frame is not bent and it still has a little wiggle in the frame

 

[DavideFitbit]

Hello @Rainier99, thank you for your reply and confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Carolsimonsen]

Same with my Fitbit 

[Rainier99]

Hopefully yours is still under warranty!

[Carolsimonsen]

I don't think so 😢

[DavideFitbit]

Hi, welcome to the Community forums @Carolsimonsen. Sorry for the late reply. 

Thank you for confirming that you've been experiencing the same problem with the display of your Blaze. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted on the outcome. 

[Chief16]

Hi,

I wondered if anyone got sorted with this problem? Mine is doing the exact same - although possibly worse! It’s doubtful mine is under warranty anymore.. 

Thanks 

[Rainier99]

There is no fix. Only option is to replace. I have gone through a Fitbit
every 12 months or less. Unfortunately the lack of durability is why I am
no longer using them. The customer support has offered me many deals on new
purchases, but I'm tired if HAVING to get a new one so often.