Pairing with iPhone 6s

[AshleighFell]

Just bought a new blaze, set up with my iPhone 5 no problem.

Today got new iPhone 6s and it won't pair, just says searching then goes to the 'not working' page on the app.

Done all the resets, restarts, turn on, turn off but nothing works.

Spent an hour on the online chat to Fitbit who were no use at all. It's not the watch as that works with my iPhone 5, my new iPhone 6s connects with other Bluetooth devices and Fitbit say the 6s is compatible!

Any ideas?

[TechJunkie · Accepted solution]

I have a Baze synced to by iPhone 6s.  Have to turned the bluetooth off on your iPhone 5 before trying to pair it with your iPhone 6s?  I paired mine to my iPhone 6s and once it went thouth the pairing sucessfully it worked in the app fine.  I read a few similar posts to yours and if I remember correctly the key was turning bluetooth off on the device the Blaze was originally paired to.  I would also probably reset the Blaze prior to trying to pair it to the iPhone 6s.  

I hope this helps.  If not don't give up there is a solution as I know the Blaze works well with the iPhone 6s.

[AshleighFell]

That's fixed it! Perfect thanks. Unfortunately Fitbit didn't think of that! 👎🏼

[AndreaFitbit]

Welcome to the Fitbit Community @AshleighFell! I'm glad to hear you've resolved your setup issue. In order to avoid this to happen again, make sure to follow our friend's @TechJunkie advise and forget your Blaze from your previous mobile device. 

Thank you for your feedback and for joining our community !