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Pairing with new phone

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‎01-28-2017 11:06

‎01-28-2017 11:06

Got a new phone but notifications are coming in when old phone rings but not new phone

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‎01-28-2017 12:28

‎01-28-2017 12:28

Sounds like your Fitbit is still "bonded" to your old phone.  Go to its Bluetooth settings and tell it to forget your Fitbit. Then turn BT off on the old phone, or turn it off altogether.  Now go to your new phone and open the Fitbit app and pair your Fitbit.

Sense, Charge 5, Inspire 2; iOS and Android

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3 REPLIES 3

‎01-28-2017 12:28

‎01-28-2017 12:28

Sounds like your Fitbit is still "bonded" to your old phone.  Go to its Bluetooth settings and tell it to forget your Fitbit. Then turn BT off on the old phone, or turn it off altogether.  Now go to your new phone and open the Fitbit app and pair your Fitbit.

Sense, Charge 5, Inspire 2; iOS and Android

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‎01-30-2017 06:19

In response to Julia_G

‎01-30-2017 06:19

Thank you Julia. It is working now.

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‎02-06-2017 06:20

In response to Jrsteer96

‎02-06-2017 06:20

Awesome suggestion @Julia_G! 😄

 

Welcome to the Fitbit Community @Jrsteer96, I'm glad to hear that Julia's suggestion got you back on track.

 

Anything else you may need, we're here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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