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Please tell me why my Blaze constantly struggles to sync with my Android phone

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‎09-28-2019 07:20

‎09-28-2019 07:20

I got my fitbit blaze in December 2017 so it's coming on for 2 years old now.  The battery isn't as good as it was and needs recharging every couple of days, but the worst thing about it is the lack of syncing to my mobile.

 

In the early days it was perfect and about 6 months ago I started having sync problems.  The usually battery warnings (emails) and the steps reminders stopped being sent and I would have to spend around 20 minutes fiddling to get it to sync, which I always did but it is a waste of my time.

 

Today, I noticed it hasn't synced since 15th September and it is now 28th September.  The usual messing around; restart blaze, restart mobile app, turn off blue tooth, force stop eventually got it to sync, but I know that within a few days the ability to sync will be lost again and I have no idea why.

 

Is this a symptom of the blaze getting "old"? I have "All-Day Sync" set but I know I will have to waste my time getting it to sync again soon.  What's going on with it?

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8 REPLIES 8

‎10-01-2019 19:27

‎10-01-2019 19:27

I had to turn off Bluetooth Classic on the Blaze and unpair that device from my Samsung S5 android phone, just having normal Bluetooth pairing with the Blaze. I also turned off the Keep Alive widget as it was slowing the phone.

 

Syncing seems much faster now as does the general phone response in other apps too.

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0 Votes

‎10-03-2019 10:51

In response to KLeBlazeS5

‎10-03-2019 10:51

My Blaze and S9 is having the same issue!  I just turned off Bluetooth Classic and will see if that helps at all.  Thanks!

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0 Votes

‎10-03-2019 17:21

In response to jmitchell717

‎10-03-2019 17:21

@jmitchell717 

Please let us know. It would be good if this worked for you as it did for me.

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0 Votes

‎10-04-2019 06:18

In response to KLeBlazeS5

‎10-04-2019 06:18

It worked for about an hour. Now it is not working anymore.
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‎10-20-2019 10:26

In response to jmitchell717

‎10-20-2019 10:26

I have determined that each time I recharge my blaze it looses connection with my Samsung mobile and I have to go through the process of fiddling to get it to sync again.  This usually involves, but isn't limited to:

 

1. Opening the Fitbit app on my mobile and starting the sync.  Often this fails, but I keep trying.

2. Go into the Fitbit App setup and Force Stop, then close the app.

3. Restart the app and usually it will show it has already synced.  It's almost as though the app needs to be forced to close to complete the sync.

 

Sometimes this doesn't work and I have to restart the blaze and/or restart Bluetooth on my mobile.

 

What this really means is the blaze is now useless and doesn't work like it used to, so I have decided to bin it and try something else, probably a Samsung smart watch.

 

The blaze was great before it started exhibiting these sync issues.  Now it is just an annoying piece of tech that will be going in the bin.  Shame on fitbit for not sorting out these problems as I know they are not specific to me!

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0 Votes

‎10-20-2019 21:05

In response to milleniumaire

‎10-20-2019 21:05

I am having very similar issues; like you, recharging my Blaze seems to be the trigger for problems syncing with the app. It should not be this hard, and life is too short to keep wasting time troubleshooting an issue that shouldn't exist. I am strongly considering moving on to another brand of tracker unless someone from Fitbit can respond to this thread and provide a longer term solution to the problem.

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0 Votes

‎10-20-2019 23:54

‎10-20-2019 23:54

I have the same issues I am facing recently.

I think they are purposely slowing down Blaze and causing various issues (like sync problems, clock face error, restarting again and again, battery drain) in order to push their new watch versa....

Like apple did with iphones .......

i will switch to MI Band

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0 Votes

‎11-01-2019 08:54 - edited ‎11-01-2019 08:56

‎11-01-2019 08:54 - edited ‎11-01-2019 08:56

So, despite receiving absolutely NO help from fitbit support on this issue, I believe I may have resolved it.

 

I de-installed the fitbit app from my Samsung S7 mobile and also removed the paired bluetooth device, so it was as though my mobile knew nothing about my fitbit blaze

 

Re-installed the fitbit app and re-paired and hey presto, I'm now getting the messages etc. that I used to get and syncing seems to be working automatically again.

 

I don't use Blaze classic as I have no interest in controlling music on my mobile from my fitbit watch.

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