help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pls help my distance appears odd

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-06-2016 05:31

‎06-06-2016 05:31

Apparently my 3000 steps today is .84 km. I know that's not correct. Also my bike ride is 3 miles when I know it's more like 6.

I have deleted the app abs re loaded it.

I don't know what to do now. I have had the watch 4 days and until now it seemed to be that 1 mile was approx 2200 steps.
Best Answer
0 Votes
2 REPLIES 2

‎06-06-2016 13:31

‎06-06-2016 13:31

@Lornajane Are you using Connected GPS when you go for your bike ride?  Meaning do you swipe to the Excercise screen on the Blaze and select Bike? 

 

What is your stride length set at?  To see that in the app, tap on Account/Advanced Settings/Stride Length.  Let us know what your walking/running stride is set to and that might help find a solution.

 

 

Best Answer

‎06-08-2016 00:20

In response to Jrdubyakc

‎06-08-2016 00:20

Hi. Yes I use the exercise setting for my bike rides.

I have the strides set as 74 cm for walking. The actual distance measurement seems to be the problem, I walked 1 km yesterday several times and each time the Fitbit app recorded a shorter distance. The shortest distance being 8.92 km and the longest 9.1 km. Seems my Fitbit is running at more that 10% inaccuracy.

I have only had it since 01 June and am really disappointed.

Sent from my iPhone
Best Answer
0 Votes