Problems with Fitbit Blaze

[jsale]

I appreciate my wife getting me a Blaze, it seemed like a good idea at the time, but the dahsboard software has too many problems, it frequently stops syncing, and valuable data is lost or not collected at all. The fact that sooooo many others are posting similar problems indicates that Fitbit is not serious about delivering a quality product. I will look elsewhere for a better product in the future. The Garmin Vivosmart looks much more reliable for about the same price. As a researcher in data science I was hoping the data might be useful in some way, but unfortunately there are too many problems with it and it is unreliable for anything but a novel look every now and then. Why spend $200 for worthless data??

Moderator edit: Clarified subject

[Cynda]

I just got my new Blaze a couple weeks ago and am having these same problems where it will just stop working when I walk all day and I get a black screen and not counting for hours at a time. I wish I had read these reviews before purchasing!

[Aggies35]

Call Fitbit. It shouldn’t be doing that especially since you just bought it. They’ll let you know what to do with it. There very helpful.

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@Cynda wrote:

I just got my new Blaze a couple weeks ago and am having these same problems where it will just stop working when I walk all day and I get a black screen and not counting for hours at a time. I wish I had read these reviews before purchasing!

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[Dogess]

I thought the fitbit blaze would be better.  I asked for one for Christmas because my sister has one and  wanted me to get one so we would track each other etc.  But since getting one I have had nothing but problems getting it to sync correctly and counting flights of steps.  I have contacted the help desk, which by the way does not have anyone that speaks English clearly nor do they know the product, multiple times before they sent a replacement. I am having the same problems with this one. They continued to tell me it is working correctly because they see it registered steps I tell them that this is not correct but they do not listen.  If you can't speak English then how can you understand.   I know the home office is in the USA then why is the help desk overseas?  Where are most of you customers?  Overall I am very disappointed in this product and would not recommend it.

[Aclobos]

@Dogess, say what type of phone are you using to sync with your blaze. Also your flights of steps is 10 feet per flight. So if your going up and down 9 1/2ft your blaze will not register. If you go up 19 1/2 ft and back down your blaze will register 1 flight of steps. If you go up and down 10 times your blaze will register 5 flights. Just remember 10 feet=1 flight. You may have to check Fitbit website for phone compatibility.

[Aggies35]

I have a Samsung galaxy 8

Sent from Yahoo Mail on Android

[Aclobos]

@Aggies35, I looked at your past post and you said everything was working after you updated your phone. Are you still having problems?

[Rich_Laue]

@Dogess if you would like help it would be good to give a little detail as to what the problem is. Not working could mean anything. 

[Dogess]

I have spoken to your help desk multiple times no help given this is an problem with design

[Dogess]

I know that but I have walked up 20 plus feet of stairs and it has not registered as one much less 2. 

[Dogess]

no use calling Fit Bit return and get a different product I would but mine was  a gift and don't want to up set the person who gave it to me.

[Aclobos]

@Dogess, can you give a little explanation about your syncing problems? Are you using a phone or computer. If your using a mobile phone what model do you have. If your using a computer is it a Apple Mac or windows? Also what operating system are you using

( windows 7,8 or 10 etc.). Same information needed for your phone. Have you updated your phone to the latest operating version. Is your network operating system working.  Try turning off your all day sync from your blaze. If your syncing to your phone and you have all day sync turned on from your blaze it’s possible your phone network may not be active , your blaze needs an active network for it to sync your data. Anyhow just a few things for you to check. 

[Aclobos]

@Dogess, here is a link to Fitbit website. Tap on the link and then tap on trackers and watches. You may find a solution for your syncing problems.

https://help.fitbit.com/articles/en_US/Help_article/1866.

good luck 

[Aggies35]

No everything is running great.

Sent from Yahoo Mail on Android

[Dogess]

It’s not that it won’t sync the problem it isnt accurate on steps or flights of stairs

Sent from my iPhone

[Dogess]

It is not a syncing problem. The problem is it does not accurately count steps or stairs and yes I know it is based an 10 feet.  Fitbit support is no help when I call a help line I don’t want to be told to read articles I want someone who knows the product 

[Lexamundo]

Tried a Vivosmart 3.  Notification vibes with that device even weaker than with Blaze.  And rep counts during weightlifting were way off.  That thing wasn't ready for its claimed features.

[Aclobos]

@Dogess, here a link to Fitbit website. How to adjust your stride length. Your blaze is set to a default mode and you will need to adjust your stride length.

https://help.fitbit.com/articles/en_US/Help_article/1135

[Dogess]

Sent from my iPhone

[SunsetRunner]

This is my last Fitbit post.  I saw this and just had reply.  I had multiple issues with the app, multiple issues with it synching with the app.  I followed all the instructions explicitly, including removing the Bluetooth pairing Etc when I removed the blaze from my account.  Finally got it working, and the **ahem** thing starts wigging out and not tracking my heart rate anymore.  The green lights have stopped flashing, and it isn't that heart rate has been turned off under the app or anything like that.

It was escalated to the second level with Fitbit support, but I told them to close it after a few days if crickets.

It just comes down to the quality of what they are putting out...I have heard SO many stories of the Fitbit Blaze just quitting.  And I myself am so tired of the windows of smartwatches.  I spend more time resetting the **ahem** thing than I do actually using it for good measurements...

There is NO way I will ever throw down 200+ for anything Fitbit ever again.  

Imagine they will delete my post here, and that's maybe understandable...maybe the ones that do read it will start expecting more from this company.. 

[Dogess]

I have given up on their support team. It wasn’t worth wasting my time talking to them.  Waiting till June when I tell my husband I want an I watch instead of this piece of crap