help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems with Fitbit Blaze

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-13-2018 20:23 - last edited on ‎06-17-2018 12:05 by Moderator Alum

‎06-13-2018 20:23 - last edited on ‎06-17-2018 12:05 by Moderator Alum

My Blaze is just 5 months old. It stopped syncing my sleep and heartrate about a month ago, does not record my active minutes, currently I go up one flight of stairs and the blaze will record it as 10 flight of stairs. . I have tried all the suggestions, restarted it, deleted fibit app and reinstalled, nothing seem to work.  I just want this blaze replaced by warranty.  Thanks

 

Moderator edit: Updated subject for clarity

Best Answer
5 REPLIES 5

‎06-14-2018 06:31

‎06-14-2018 06:31

Where did you buy this? I believe Fitbit stopped selling this last year. Since it is no longer in production they likely don't have any left in stock for replacement, but give customer support a call to see what they can do for you.

 

Calling from US:

 

(877) 623-4997

 

Calling from Abroad (add +1, US Country Code)

 

+1 877 623-4997

 

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

 

Monday - Friday:

 

From 4am-8pm PST (US)

 

Weekend:

 

From 6am-5pm PST (US)

Best Answer
0 Votes

‎06-14-2018 07:46

‎06-14-2018 07:46

My first one was pretty messed up as well.  It would act all weird and the battery eventually wouldn't last more than 4-5 hours.  I would just contact them as it sounds like you are still within the 1 year warranty.  They replaced mine without any fuss.  I don't even think I had to provide my proof of purchase.  I just contacted them and they sent a new one in the mail the next day.  Their customer service is awesome.

Best Answer
0 Votes

‎06-14-2018 08:13 - last edited on ‎06-17-2018 12:09 by Moderator Alum

In response to SunsetRunner

‎06-14-2018 08:13 - last edited on ‎06-17-2018 12:09 by Moderator Alum

Thanks for your reply.  I will give the customer service a call and go from there 

 

Thanks for letting me know fitbit customer service is awesome.  Patruns said they stopped making the Blaze but I  will call customer service and go from there. 

 

Moderator edit: Merged replies

Best Answer
0 Votes

‎06-14-2018 08:24 - last edited on ‎06-17-2018 12:10 by Moderator Alum

‎06-14-2018 08:24 - last edited on ‎06-17-2018 12:10 by Moderator Alum

Hope it works out, I'm sure it will!

 

Moderator edit: Removed duplicate post

Best Answer
0 Votes

‎06-17-2018 12:11 - last edited on ‎03-26-2025 07:23 by Fitbit Moderator

In response to mmcdonough

‎06-17-2018 12:11 - last edited on ‎03-26-2025 07:23 by Fitbit Moderator

Hi there guys! Good to see you in the Community!

@mmcdonough, that's great to hear! If you ever need more assistance, let us know and we'll be happy to help!

@Matok, I'm sorry about this but I was able to see that our Support Team helped you out with this. Please, let us know if you need more help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes