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Problems with dead pixels, heart rate not working and battery draining fast on the Fitbit Blaze

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‎12-22-2018 22:02 - last edited on ‎12-23-2018 13:06 by Moderator Alum

‎12-22-2018 22:02 - last edited on ‎12-23-2018 13:06 by Moderator Alum

I've had my Blaze almost a year now, and it's starting to have a few problems: for a couple of months now it hasn't been reliably tracking my heart rate, and within the last 2 weeks the battery has required charging twice a day, and I have a couple of patches of dead pixels. I've also noticed a crack in the heart monitor window, so I'm thinking that has something to do with it? How long are these things reasonably expected to last? I would have thought longer than almost a year..

 

Moderator edit: Updated title for clarity

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‎12-23-2018 13:05

‎12-23-2018 13:05

Hi there @SweetJessieRose, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems getting your Blaze battery to last as it should and the other issues you're having with your tracker. Thanks a lot for letting us know. I'll be happy to help you out!

 

I've escalated your case to our Support Team for them to help you out. Please, keep an eye on your inbox for more instructions and if you need more help, I'm always around!

Ferdin | Community Moderator, Fitbit

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