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Removed Blaze, not I can't set it up

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‎01-08-2018 03:12 - last edited on ‎01-10-2018 05:38 by Moderator Alum

‎01-08-2018 03:12 - last edited on ‎01-10-2018 05:38 by Moderator Alum

Hi there guys.


I have received the firmware update on my Blaze app. As I clicked on it, nothing wants to update. I have also noticed that I am not receiving any notifications on the Blaze and that it is not picking up my heart rate any more.

 

So seeing that I was not able to update the Firmware I checked if my app maybe needed some updates on play store, but also nothing wrong there. So I decided to delete my device on the app and to do a new set up. It comes up with "WE FOUND YOUR TRACKER!" but then it says Not working.

 

Any help will be appreciated

 

 

Moderator edit: subject for clarity

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‎01-10-2018 05:39

‎01-10-2018 05:39

It's great to see you around @Blazeupdate.

 

Thanks for troubleshooting this by yourself. If you are having issues adding your tracker again to your account, I recommend restarting it and make sure you are doing the following from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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