08-06-2016 09:03
08-06-2016 09:03
10-26-2017 08:51 - edited 10-26-2017 08:52
10-26-2017 08:51 - edited 10-26-2017 08:52
Ive had all of the same , cracked screen on my Blaze , fell of my wrist about 5 inches onto the worktop ? dont think much of this gorilla glass strength, it should be called Bambi glass, spoke to fitbit and they offered me 25% off , Yeah right...
@Glenners wrote:
@lisasepper wrote:
Thought it was the screen
Sent from my iPhoneThey refuse to offer a replacement or repair. They offered a 25% discount if l bought a new one. I refused as suspected the same thing would happen. The screen is not fit for purpose
10-26-2017 11:00
10-26-2017 11:00
I know & i have gone to jewelry stores to see if that can fit it but no luck, they did not tell me that the 25% off only was good for 1 month.
10-26-2017 11:15
10-26-2017 11:15
Pebble is the entire Blaze electronic device. I had just the shattered screen replaced (not the whole unit/pebble) by a local company. Fitbit is not setup for repair support of the product. This is the company that was able to assist me. Am a customer not a employee. Hope they can help you as well.
LOVE 2 FIX, HTTPS://Love2Fix.net , call/text (916) 307-2067, (916) 515-8925, Lic #89719, 7330 Fair Oaks Blvd Suite 8, Carmichael CA 95608.
10-26-2017 14:43
10-26-2017 14:43
Unfortunately l am based in the UK :united_kingdom: where there is no repair option. Again Fitbit should simply be offering a replacement forca shattered screen. The fact they refuse confirms they know the unit has a design flaw. Do not buy a replacement and pass the message on to others.
11-01-2017 10:49
11-01-2017 10:49
It doesn't matter where you live @Glenners Fitbit doesn't offer a repair service.
Have you checked your warranty, link may be found beliw.
11-01-2017 11:27
11-01-2017 11:27
11-08-2017 04:11
11-08-2017 04:11
@UPSdriver wrote:I had the same issue too. They were not willing to take care of the customer at all. I will NEVER buy anything Fitbit makes again. I should have stuck with Apple product. Their customer service has always been excellent.
It better be excellent for the cost of their devices.
11-08-2017 04:15
11-08-2017 04:15
I would agree... don’t buy fitbit until their customer service and warranty are improved plus the product is robust and fit for purpose. I noticed they have recently started an ad campaign in the run up to xmas.... just keep well away !
11-08-2017 04:19
11-08-2017 04:19
11-08-2017 06:47
11-08-2017 06:47
l agree its a great product in terms of what it does and l admit l loved it for my various forms of exercise heart/ health monitoring etc .... but when the screen cracks for no apparent reason and FITBIT refusing to repair or replace, l have totally lost confidence in the product and company
11-11-2017 06:41
11-11-2017 06:41
05-17-2018 11:29
05-17-2018 11:29
currently demanding that they replace my main unit a couple of days ago my screen stop showing anything contact fitbit they said it outside the warrenty so they offered the 25% off im not no not taking it since the device still work with tracking everything so it should still be covered so emailing them like crazy to get my device replace
05-17-2018 11:31
05-17-2018 11:31
05-17-2018 12:07
05-17-2018 12:07
05-17-2018 18:37
05-17-2018 18:37
05-17-2018 18:50
05-17-2018 18:50
That my plan though right now I don’t have the money to get one I really want one of the Apple watches I haven’t heard anything bad about them
05-17-2018 20:09
05-17-2018 20:09
Outside of heart rate accuracy, if not worn snug, broken screens, I haven't heard of many apple problems, but the watch doesnt work with Android which out sells ios.
07-24-2018 08:46
07-24-2018 08:46
My boyfriends blaze screen cracked in a similar situation and now the screen is completely black and they just gave me a coupon code for a new one. He has only had it seven months, very frustrating. Fitbit should fix their products!
07-25-2018 16:02
07-25-2018 16:02
07-30-2018 07:20
07-30-2018 07:20
Hi everyone! Good to see you in the Community Forums! 🙂
I'm sorry to hear that most of you are having problems with the screen of your Fitbit Blaze.
If you'd like me to escalate your case to the Support Team, please let me know so that they can evaluate your case and offer the available options based on your warranty status.
Keep in mind that our team evaluates cases on an individual basis but also abiding by the warranty policy.
If you need help, I'm always around!
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