Resting heart rate and chart not updating

[BusheyTrader]

Since the 15th April, viewed as individual days on the iPad, my resting heart rate has been stuck on the same rate of 64.  I would expect this to show a straight line in the chart / graph but it hasn't updated since the 15th.

i have restarted the blaze and the iPad independently but still have the same issues.  Heart rate us set to auto.  Is this a problem with the app or back at Fitbit HQ? I work in the energy industry on a shift system and my resting heart rate fluctuates accordingly so a valued feature for me.

Moderator edit: updated subject for clarity

[BusheyTrader]

It wasn't until I read through some adjacent posts that I realised the heart rate monitor had stopped as well.  My thoughts were that the Blaze was becoming a paperweight.

Anyway, after switching off and restarting the Blaze and iPad countless times there was no improvement.  Finally, I decided to pair up the Bluetooth to the Blaze as something new to do.  (It was already paired up.  Everything else seemed to move between Blaze and iPad ok, just not the heart rate or resting heart rate). Suddenly the heart rate monitoring kicked in to life and this morning I have a resting heart rate again.

[LizzyFitbit]

Hi @BusheyTrader. I hope you're doing well!

Thanks for participating in our Community, as well for sharing your experience with your Blaze. I'm glad that the heart rate function is working now, and I appreciate you for sharing the steps tried to get it on track. You did a fantastic job! 😎

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

I'll be around if you need anything else.

[BusheyTrader]

Well, that solution was short lived........... It appears the Blaze is not monitoring my heart rate reliably, it's hit and miss.  I'm not getting a resting heart rate chart in the app.  It records my steps and physical activity ok.

Its been switched on and off countless times to regain the heart rate function

[LizzyFitbit]

Hi @BusheyTrader, it's nice to hear from you.

Thanks for bringing this to my attention and for trying to turn off and on the heart rate settings. There are some factors that may affect the heart rate, such as temperature, humidity, stress level, physical body position, caffeine intake, and medication use. You can find more about this here.

If those factors don' apply to your Blaze, please let me know the following:

1. Are the green light on the back blinking?

2. Is it snug on your wrist, meaning not too tight or loose?

3. Have you tried wearing it on your other wrist to see if the same happens?

I look forward to you response!

[BusheyTrader]

1. Are the green light on the back blinking? - Yes
2. Is it snug on your wrist, meaning not too tight or loose? - Yes, no different to the last year or so.
3. Have you tried wearing it on your other wrist to see if the same happens? - No, it's worked on the current wrist for over a year.

I'm getting a bit fed up having to reset the Blaze several times a day.

[BusheyTrader]

And now the heart rate monitoring function has completely failed........left or right wrist makes no difference.

and i dont appear to be the only one having thus problem, according to thus forum.

[LizzyFitbit]

Hi @BusheyTrader, it's nice to see you around.

Thanks for providing the requested information, as well for trying to use your Blaze on your other wrist.

Just to confirm, by saying that the the heart rate monitor has completely failed, do you mean that your device isn't recording your heart rate at all or is the resting heart rate not showing up in the Fitbit app?

Also, if possible, try taking a picture of the issue displayed on the Fitbit app or your device and attach the picture in your reply. You'll find instructions to attach a picture in your post here.

See you around.

[Mack23]

. It had been less then 24 hours since my post and I have already received updates/responses from at least 12 others with the same exact problem, and that’s not including the many who posted before us , or the many others on different titled forums with the same issue. Fitbit should be ashamed of themselves for trying to make this a warranty issue when it is clearly a Fitbit defect .
I also see that I was removed from a forum for posting twice... What does that tell you ?
I wonder what James Park would say about his name being linked with a defect that is ignored by his own company . What ever happened to just owning up to a mistake a fixing it.

[Mack23]

I don’t believe they/Fitbit  knows how to fix the problem so it is now our problem . 

[LizzyFitbit]

Hi @Mack23, it's nice to hear from you.

I appreciate you for taking the time to share with us your thoughts about your experience with our Fitbit products and service. We continue to grow and improve as we aim to provide the best fitness trackers based on our customers feedback. Your comments will not be taken from granted, and because you've a case created, I'd recommend you to contact them again so you can receive more information about their resolution.

Regarding your other inquiry, when a post is removed because it violates our Community Guidelines, a moderator will send you a private message explaining the reason for that action. I'd suggest to check your inbox and reply back if you have any questions about that process.

I'll be around if you need anything else.

[BusheyTrader]

Hi, the heart rate monitoring picked up to intermittent, a few days after my last post, after not wearing it for half a day.

It only seems to register a heart rate for a few minutes every couple of hours since then.its not registering a resting heart rate, just repeating the same one each day.

I've tried posting a photo in to this message but it seems incompatible with an iPad. "Permission denied"

[BusheyTrader]

[BusheyTrader]

and this is the quality of the heart rate recording

[BusheyTrader]

And according to the Blaze I haven't slept for a week

[LizzyFitbit]

Hi @BusheyTrader, it's great to see you around.

Thanks for getting back, as well for sharing screenshots of the information displayed on both, your Blaze and the Fitbit app. This isn't the behavior that we expect from your device, and just to confirm, is the green light on the back still blinking when you see the two dashes on the screen? Also, if you've not done so, I'd suggest to try the following steps:

1. Open the Fitbit app and tap the account icon at the upper right corner.

2. Tap on the Blaze icon and then on the heart rate settings.

3. Switch the heart rate settings to "Off" and sync your Fitbit to apply the changes.

4. Restart your Blaze.

5. Turn the heart rate settings back "Auto" and sync one more time.

About your other inquiry, let me share that the heart rate readings will help your device to detect your Sleep Stages. If there isn't heart rate, you should still receive the old sleep pattern. While the restart should refresh your device's performance, may I know if your device's battery was critically low when going to sleep? Have you tried using your device on your other wrist to see if it makes a difference?

Let me know how it goes. 

[BusheyTrader]

Hi,

The green light is blinking on the back at all times. The battery is kept charged.

i followed your sequence 1 to 5. As previously advised, I've reset the heart rate on the Fitbit and synced it to the app every which way.  Still no change.

i moved the Blaze to my other arm, again.  Still no change.

[LizzyFitbit]

Hi @BusheyTrader, it's great to hear from you.

I appreciate you for trying the steps suggested in my previous post, as well for providing the requested information. It's odd that your device is still not recording your heart rate correctly, for this reason I've gone ahead and requested a case for you. Our Support Team will contact you back via email.

See you around.

[Tbowz]

Please be prepared to be told that it is past the 1 year warranty and they will offer you a discount on on a newer  model due to them not taking responsibility for their products sabotage.  I only want to warn you in order to let you know you're not alone. 

[RicardoFitbit]

Hello @Tbowz it's nice to see you again participating, welcome back.

Please note that every case is completely different, therefore, our Support team will determine every user eligibility for replacement when necessary based on the situation and our limited purchase warranty. For more information about how our limited purchase warranty works, I recommend you to check: Return Policy and Warranty. Thanks for your feedback and for sharing your experience, don't hesitate to contact me back if you need anything else.

I'll be here.