help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen cracked!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-29-2016 13:33

‎11-29-2016 13:33

My wife bought me a Blaze for my biirthday in September and a few days ago I went to bed and woke up with a crack in the screen. I contacted customer support and was told that they could give me a 25% discount on a new one.  This sucks considering I have been using this thing for less than 3 months and now I'm supposed to fork out the cash for another new one. I have had the charge HR for over 2 years without issue but I think it maybe time to switch brands.  

Best Answer
0 Votes
2 REPLIES 2

‎11-29-2016 15:23

‎11-29-2016 15:23

Do you have a receipt? If so I would attach it back to the case you already opened and ask them to help as its still in Warranty

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎11-29-2016 15:46

In response to WendyB

‎11-29-2016 15:46

Thank you. I will try that. I still have the reciept here. The customer support person I spoke with didn't seem interested in helping

Best Answer
0 Votes