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Screen goes black when off the charger

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‎08-08-2019 06:48 - last edited on ‎08-14-2019 12:33 by Moderator Alum

‎08-08-2019 06:48 - last edited on ‎08-14-2019 12:33 by Moderator Alum

My Blaze works in the charging cradle and shows it is completely charged, but as soon as I remove it, it goes blank. I have tried resetting by pressing the left and bottom right buttons, but that didn't help.

 

 

Moderator edit: subject updated for clarity

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‎08-14-2019 12:37 - edited ‎08-14-2019 12:37

‎08-14-2019 12:37 - edited ‎08-14-2019 12:37

Hello @deidrad, welcome to the Fitbit Community forums. Sorry for the late reply. 

 

Thank you for this information about your display not responding and confirming that you already tried to restart your device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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