help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen is blank but turns on when in cradle

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2017 01:54

‎06-04-2017 01:54

Hi just bought a new fitbit blaze sync it to my phone and updated it but when I go to put it back on the wrist the screen goes blank. But placing it back in cradle it turns on and works now. I tried resetting it but it does work

Best Answer
0 Votes
2 REPLIES 2

‎06-04-2017 06:42

‎06-04-2017 06:42

When it is off of the charger, does it turn on when pressing the button, double tapping, or raising the arm?

Best Answer
0 Votes

‎06-11-2017 08:51

‎06-11-2017 08:51

Hi @Tacticdesignz. Great to see you in the Forums! 🙂

 

In addition to what @Rich_Laue asked, it would also be good to know if you notice that your tracker syncs when it's not in the charger even if the screen doesn't turn on. Do you see any steps/distance or any other stats on your dashboard?

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes